Health care is changing, both in what our patients expect and how other organizations, including the federal government, expect us to provide care.
Poudre Valley Health System’s mission is to provide world-class health care, so we’re always looking at how to best do that. As a Malcolm Baldrige National Quality Award recipient, we’ve also demonstrated our commitment to continual improvement.
PVHS leadership recently spent two days at its spring retreat learning new ways we can improve our organization and, in turn, the care we provide our patients and community.
It’s no small task. In the last two years PVHS has grown significantly, adding a thousand new employees and strengthening our partnerships with numerous doctors and medical clinics in northern Colorado. The result is the largest locally-owned network of care in the region and the ability to serve our patients and community in ways we couldn’t just a few years ago.
That growth has also resulted in opportunities for improvement, which was the topic of the leadership retreat and is what we’re focusing on going forward. Here are some areas we discussed:
- How can we improve the experience for every patient
- How can we make our standard as the Best Place to Work in Healthcare even better?
- Why do we do things a certain way, and how do we do them better?
These are some of the questions we’ll keep asking. As always, if you have ideas for improvements we can make, please share them here.
Rulon
