During the weekend, the Greeley Tribune published a package of staff-written news articles and guest editorials that focused on health care in Greeley and Weld County. I was asked to write a guest editorial that looked at the future of Poudre Valley Health System’s involvement there. Simply put, the future is exciting and full of [...]
Archive for the ‘Patient satisfaction’ Category
Poudre Valley Health System named one of top 15 health systems in the nation
Posted in Awards, Patient safety, Patient satisfaction, tagged Thomson Reuters, Top 15 Health Systems on January 16, 2012 | Leave a Comment »
I just got some great news: Thomson Reuters has named Poudre Valley Health System one of the top 15 health systems in the country. Compared to their peers, systems that earned that distinction saved more lives and caused fewer patient complications, followed industry-recommended standards of care more closely, made fewer patient safety errors, released patients [...]
Listening to customer feedback is an important key to success
Posted in Patient satisfaction, Uncategorized, tagged customer feedback, learning customer attitudes, patient feedback, patient satsfaction on October 11, 2011 | Leave a Comment »
“The patient was cold and left alone with no blanket.” “Everyone was personable.” “The family was frustrated.” “The nurse never smiled.” “I knew he was busy but he took the time anyway, and that meant a lot to me.” Read on, please, and you’ll see that these are some of the positive and negative comments [...]
A new kind of thank you!
Posted in Patient safety, Patient satisfaction, Quality improvement, tagged Don Koralewski, George Hayes, Kevin Unger, medical center of the rockies, You Tube Thank You on August 3, 2011 | 2 Comments »
One of the greatest opportunities of being the president and CEO of Poudre Valley Health System is that I often receive the most sincere thank-you cards you can imagine. I know that George Hayes, FACHE, president and CEO of the Medical Center of the Rockies, and Kevin Unger, FACHE, president and CEO of Poudre Valley [...]
Flu vaccination for PVHS staff continues in 2011
Posted in employee turnover, Health, Healthcare reform, Hospital errors, Patient safety, Patient satisfaction, Quality improvement, Wellness, tagged American Hospital Association flu policy, flu, flu vaccination, influenza, mandatory flu vaccination on July 27, 2011 | 1 Comment »
After long and hard consideration last year, PVHS made the decision to require mandatory flu vaccinations for PVHS employees. There was as much discussion on the topic as any that I have posted on my blog. Many sincere, well-meaning people disagreed with the decision, and I appreciate the candor and willingness of employees who disagree [...]
Patient satisfaction–it’s all part of the caring!
Posted in Patient satisfaction, tagged Avatar International, Blue Sky Award, Medical Center of the Rockeis, Patient satisfaction, poudre valley hospital on July 6, 2011 | 1 Comment »
In my last blog, I reported the great news that Medical Center of the Rockies and Poudre Valley Hospital have received national awards for patient satisfaction from Avatar International, the nation’s top private company for measuring what patients think about the hospital care they received. Patient satisfaction is a topic very dear to us. We’ve [...]
Penguin Partners
Posted in Corporate accountability, Employee engagement, Patient satisfaction, Quality improvement, Uncategorized on May 5, 2011 | Leave a Comment »
Several years ago we asked our customers what they expected most when they came to a PVHS facility. They told us three things: Quality service Prompt service Friendly service With this information we gave our Customer Service Steering Committee the charge to come up with a way to make this memorable for our employees. So, [...]
The Joint Commission’s suggestions for improving flu vaccination rates at clinics and hospitals
Posted in Patient safety, Patient satisfaction, Quality improvement, Uncategorized, tagged flu vaccination, mandatory flu vaccination, The Joint Commission on April 22, 2011 | 8 Comments »
I wanted to point out some recent standards developed by The Joint Commission which give organizations the opportunity to incrementally improve their flu vaccination rate until they meet the highest standards of participation. The Joint Commission is an independent, nonprofit organization that accredits and certifies more than 18,000 healthcare organizations and programs in the U.S. Among the [...]
PVHS, PVMG will participate in CoverColorado as in-network providers
Posted in Patient satisfaction, tagged Cover Colorado, CoverColorado, insurance, insurance companies, poudre valley health system, Poudre Valley Medical Group on April 1, 2011 | 15 Comments »
With all of the attention given yesterday to our participation in CoverColorado, I wanted to follow up so our patients who use the plan are absolutely clear: Poudre Valley Health System and Poudre Valley Medical Group will participate as in-network providers with CoverColorado. There will be no change to coverage for CoverColorado participants at our [...]
No change in CoverColorado coverage at PVHS, PVMG
Posted in Patient satisfaction, tagged Cover Colorado, CoverColorado, insurance on March 31, 2011 | 9 Comments »
It’s important for CoverColorado participants to know that there is no change to their coverage at Poudre Valley Health System or Poudre Valley Medical Group clinics or doctors.
